You may be encountering unexpected errors when trying to post to Facebook or Instagram through our platform. After a thorough internal investigation and direct communication with Meta, our team has confirmed that these issues are due to ongoing technical problems on Meta's end, not with our platform itself.
What’s Going On?
These posting issues have been traced back to server instability within Meta, and they are impacting all third-party publishing platforms.
In many cases, even though we report a post as "failed," it may have actually been successfully published on the native platform.
Recommendation: Always check your Facebook or Instagram account directly to confirm whether the content was published before retrying to avoid duplicate posts.
Common Errors You May See:
- Post fails with a "bitrate," "resolution," or similar media spec error — even though the post meets all required specs.
- Error message says "An unknown error has occurred. Please try again later."
- Post appears to fail, but still publishes to the social platform.
- Post fails initially but succeeds on a second attempt made shortly afterward.
What We're Doing About It
We understand how frustrating this can be and the disruption it may cause to your workflows. Our team is closely monitoring the situation and maintaining communication with Meta to push for a resolution as quickly as possible.
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