How to freeze and/or reactivate a workspace

How to freeze and/or reactivate a workspace?

Freezing a workspace

When you freeze a workspace:

• All scheduled posts will be disabled
• Auto-Importer sources will be disabled
• We'll continue to pull analytics for the social accounts
• The customer won't be charged for the workspace

Note: A brand needs to active for 30-days before you can freeze it. Once a brand is frozen, will automatically be deleted after 90-days. An email notification will be sent to all Admin users prior to the end of the 90-day window before the brand is permanently deleted.

To Freeze a workspace, click the dropdown menu in the top left corner, and click the Agency View option.

From your list of workspaces, navigate to the workspace you would like to freeze and click the gear icon next to the workspace and click "Freeze Brand". 

Reactivating a workspace:

Note: After reactivating a workspace, you must wait 30 days before you can freeze that brand again

To reactivate a frozen workspace:

Similar to freezing a brand, you can navigate to the corresponding gear icon again only this time you will select Reactivate brand. Note: any frozen brands will be located at the bottom of your brand list and will appear greyed out.